CCS

In-Bound Services

Customer support functionality is the key for various verticals like Customer Service, customer complaint resolution, Travel customer help desk, retailer/vendor help desk, HR Support & IT Support via the medium of channel which is Voice, Email, Chat in the English, and other foreign languages.

Out-Bound Services

Excellent customer service can be the biggest differentiator in the manner in which business is driven in the global market place, the choice of a perfect telemarketing partner can yield desired results. The telemarketing company has to be an extended arm of the company and have to be essentially a sales force which shall drive business goals thereby increasing productivity. We cater to the various verticals in the industry wherein we make outbound calls for Verification, Welcome calls, Product Sales, Collections, customer satisfaction surveys & sales of a concept or services.

Email Services

We respond at lighting speeds to client enquiries, sales requests or service request, our associates respond using our latest email management software using ACD technology. The email response helps in greatly increasing the sales revenue as well as customer satisfaction levels.

Chat Services

Proactive chat:

We deploy proactive chat services on the clients websites as well as our website for prospective clients as well as our valued clients to interact and chat with our agents for fulfilling client requirements urgently. This effective communication tool increases sales revenue and customer satisfaction levels.